Software Development
NHS website, NHS Design System and COVID-19 services
Helping build and maintain the NHS website, NHS Design System and COVID-19 services at the point the country relied on them most.
- Client
- NHS Digital
- Role
- Software Developer
- Year
- 2021
- Duration
- 12+ months (during the pandemic)
In short
- Front-line engineering on some of the UK's highest-traffic, most trusted public services — during a national emergency.
- Work that touched the NHS website, the NHS Design System and bespoke COVID-19 services.
- The bar was exceptional. It had to be.
The brief
For a period during the pandemic, the NHS website was one of the most-visited pages on the UK internet, serving millions of people a day with information they needed to make safety-critical decisions. COVID-19 services were stood up at pace alongside it, often under pressure no digital service is normally asked to handle.
My part was as a front-end engineer on the NHS Digital team building and maintaining those services. Every change had to hold up to national-scale traffic, be accessible to the widest possible audience, and be trusted by people in genuinely difficult circumstances.
Approach
Working inside a tight, high-trust team that shipped quickly but never cheaply — every release had been reviewed, tested, accessibility-checked and performance-profiled.
Contributing to the NHS Design System — so the work had value well beyond the specific features we were shipping at the time.
Pairing and mobbing on the high-pressure COVID-19 services, to keep quality up while the roadmap moved week to week.
Accessibility as non-negotiable. At NHS Digital scale, failures affect real people.
What I delivered
- Features and fixes on the NHS website (nhs.uk)
- Components contributed to the NHS Design System
- Front-end development on bespoke COVID-19 services
- Accessibility testing and remediation
Outcomes
- A body of code serving hundreds of millions of people during a national emergency
- Patterns and components now embedded in the NHS Design System and re-used across the NHS
- A demonstration that the NHS Digital delivery model holds up under extreme load
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