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Software Development

NHS website, NHS Design System and COVID-19 services

Helping build and maintain the NHS website, NHS Design System and COVID-19 services at the point the country relied on them most.

Client
NHS Digital
Role
Software Developer
Year
2021
Duration
12+ months (during the pandemic)

In short

  • Front-line engineering on some of the UK's highest-traffic, most trusted public services — during a national emergency.
  • Work that touched the NHS website, the NHS Design System and bespoke COVID-19 services.
  • The bar was exceptional. It had to be.

The brief

For a period during the pandemic, the NHS website was one of the most-visited pages on the UK internet, serving millions of people a day with information they needed to make safety-critical decisions. COVID-19 services were stood up at pace alongside it, often under pressure no digital service is normally asked to handle.

My part was as a front-end engineer on the NHS Digital team building and maintaining those services. Every change had to hold up to national-scale traffic, be accessible to the widest possible audience, and be trusted by people in genuinely difficult circumstances.

Approach

Working inside a tight, high-trust team that shipped quickly but never cheaply — every release had been reviewed, tested, accessibility-checked and performance-profiled.

Contributing to the NHS Design System — so the work had value well beyond the specific features we were shipping at the time.

Pairing and mobbing on the high-pressure COVID-19 services, to keep quality up while the roadmap moved week to week.

Accessibility as non-negotiable. At NHS Digital scale, failures affect real people.

What I delivered

  • Features and fixes on the NHS website (nhs.uk)
  • Components contributed to the NHS Design System
  • Front-end development on bespoke COVID-19 services
  • Accessibility testing and remediation

Outcomes

  • A body of code serving hundreds of millions of people during a national emergency
  • Patterns and components now embedded in the NHS Design System and re-used across the NHS
  • A demonstration that the NHS Digital delivery model holds up under extreme load